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Professional Outsourcing

Since the onset of COVID-19, front-office BPO providers have had to rethink how they do business. And fast. In short order, executive teams have made decisions that take into account operational restr [...]

Everest Group’s 360-degree Enterprise Automation Playbook empowers enterprises with practical advice and guidance on how Intelligent Automation (IA) can help them develop a connected business ecosyste [...]

Date: Wednesday, June 3, 2020 Time: 12:30 PM ET / 9:30 AM PT Neo Group and IAOP are pleased to invite you to a webinar to share the results from the joint survey to assess the COVID-19 Impact and Resp [...]

June 16th 2020 – 14:00 CET Prof.dr.ir. Wil van der Aalst a pioneer, at the vanguard of innovation in the field of data science and process mining, has made it his life work to enable organizations gai [...]

Time June 3, 2020 10:30 AM in Eastern Time (US and Canada) Description Key learnings from this exclusive event will include: • What outsourcers will be looking for in an offshore location post-COVID19 [...]

COVID is with us now and into the foreseeable. Retailers with an active or soon to be active ecommerce solution and strategy can best support their ROI by running a great customer management operation [...]

Downtown London Chair, Simon Danczuk chats to four leading personalities from the world of Impact Sourcing. We welcome Traci Freeman, Jonathan Yarlett and Mauricio Velasquez into the #DowntownDen to d [...]

Ubuntu – An African term meaning”I am, because we are” Our country has been grappling with the lockdown and its prospects for future growth for 6 weeks now. A tremendous amount has happened across our [...]

As TTEC has recently announced that it has ranked #13 on Virtual Vocations’ annual list of the Top 25 Employer Partners for Remote Work in 2020 and is hiring over 3,500 contact centre employees includ [...]

This is IAOP PULSEcast, where we explore topics big and small in the world of collaborative partnerships. From AI and RPA to governance, contracts, cyber security in GBS, outsourcing, shared services [...]

Outsourcing Center

Data is at the epicenter of the transformation of U.S. healthcare to a consumer-centric ecosystem, primarily due to the multitude of participants who want to view what they need, when they need it, vi [...]

Acquisition will enhance EY’s ability to quickly and efficiently deliver critical cybersecurity services EY has announced the Mycroft team, a leading provider of cloud-based identity-as-a-service (IDa [...]

A successful digitalization strategy is critical to insurance firms’ survival. This white paper examines effective strategies for overcoming internal obstacles to digital transformation and the crucia [...]

How healthcare providers are cutting costs and improving patient care by integrating IMS, Compliance, Business Intelligence and Mobility solutions According to Gartner, the pace and magnitude of IT-en [...]

There will be valuable insights shared by a former COO and a current CIO on such topics as: Value Based Purchasing Population Management Building a Cost Effective IT Infrastructure Patient Safety Unde [...]

Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in their outsourcing agreements. It is based on 100 in-depth interviews with [...]

The role of the CFO has been transformed with today’s top finance executives managing a broad set of responsibilities that span financial and strategic decision making. According to numerous surveys o [...]

Although 80% of companies place a lot of emphasis on capturing early payment discounts, research shows that only 27% are able to capture all the discounts available, for various reasons such as: Compa [...]

Customers are telling you exactly how to win and keep them. They share their data willingly, in exchange for a great brand experience. It’s up to savvy customer experience teams to make use of that da [...]

How can CPOs effectively make the right choices in selecting a solution that supports multiple geographies, languages, and aptly balance strategic big-picture directives with tactical resilience in pr [...]

Information Industry Headlines

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News from Kosovo

Kosovo’s President, Hashim Thaçi, after the publication of the full verdict of the Constitutional Court on the decree, said that through this it was proved that democracy is mature. The post Thaçi exp (...)

The Constitutional Court has made public the full decision on President Hashim Thaci’s decree nominating Avdullah Hoti as Kosovo’s next prime minister, paving the way to the formation of a new governm (...)

The Chamber of Doing Business in Kosovo has received with concern the decision of the Ministry of Internal Affairs and Public Administration to impose a tariff for disinfection of vehicles at the entr (...)

The Acting Minister of Education, Hykmete Bajrami, congratulated all the children on the occasion of Children’s Day. Bajrami stressed that the commitment of the institutions for the advancement of chi (...)

The Institute for Social Policy Development has published today the research report “Access to online learning and living conditions for families benefiting from the social assistance scheme during Co (...)

The situation of children in Kosovo is further aggravated after the spread of Covid-19 in Kosovo. Many children have been left without social services; many others are being exploited for hard labor a (...)

Italy marks its National Day tomorrow, but the Italian ambassador to our country, Nicola Orlando, confirmed that there won’t be public events as sign of respect for Coronavirus victims all over the wo (...)

The Deputy Mayor of Prishtina, Selim Pacolli said that today they are disinfecting the nurseries and kindergartens. The post Pacolli: Nurseries and kindergartens in Prishtina are being disinfected and (...)

The Democratic League of Kosovo is continuing to await the full decision of the Constitutional Court on the mandate decree. Due to this, the candidate for Prime minister, Avdullah Hoti cannot present (...)

On International Children’s Day, the chairman of AAK, Ramush Haradinaj dedicated a post to the importance of children’s well-being, saying that Kosovo is blessed to have the youngest population in Eur (...)

Economic News

The outgoing Minister of Economic Development, Valdrin Lluka, today handed over the office to the new Minister of Economy, Employment, Trade, Strategic Investments Entrepreneurship, Industry, Rozeta H (...)

The Governor of the Central Bank of the Republic of Kosovo, Fehmi Mehmeti, hosted today in a meeting the Deputy Director of the World Bank, Mr. Diego Martinez, and the Senior Financial Sector Officer (...)

Chamber of Doing Business in Kosovo welcomes the formation of the new government led by PM, Albin Kurti. (...)

The Kosovo Chamber of Commerce will hold a meeting with the Customs, the Tax Administration of Kosovo and the Food and Veterinary Agency. (...)

The Government of Kosovo should be more focused on combating the informal economy and based on the legislation in force for the development of Kosovo Economic Governance towards EU enlargement process (...)

In a joint meeting organized by the Chamber of Doing Business in Kosovo, businesses have presented their problems and demands to the Director General of Kosovo Customs, Bahri Berisha. (...)

Delays in government formation process are not only affecting the country's budget, but also causing considerable damage to businesses' confidence. (...)

The Acting Minister of Economic Development, Valdrin Lluka and the Head of the Austrian Development Agency (ADA) office in Kosovo, Gunther Zimmer, have signed the cooperation agreement between the Gov (...)

Kosovo continues to have a negative trade balance in relation to its partners, however after imposing 100% tariff, data show that imports declined in 2019. (...)

Kosovo Manufacturing Club (KMC) holds a roundtable discussion today on the effect of 100% tariff on Serbian and Bosniak products in the country's economy a year after its application. (...)

In the celebration of the 20th anniversary of the establishment of the Tax Administration of Kosovo, President Hashim Thaçi said that 20 years ago the TAK laid the foundation of a structure that enabl (...)

The Chamber of Doing Business in Kosovo welcomes the decision of the Central Bank of Kosovo (CBK) enabling bank customers to make payments through POS terminals at no additional cost. (...)

The political crisis in Kosovo due to the delay of formation of the government has created negative economic effects and was a severe blow to businesses. (...)

Although it is not ruled out for the country to enter into budget crisis, the outgoing government is failing to bring a solution, because it has no legitimacy to submit the draft budget to the Parliam (...)

The Central Bank of the Republic of Kosovo has announced that regarding to the origin of FDI, Germany represents the country from where came the majority of FDI (EUR 53.4 million), followed by Switzer (...)