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Key Trends Shaping and Disrupting the Landscape of Global Services Locations 60-minute webinar to be held live on Wednesday, August 28, 2019 | 8 a.m. CDT, 9 a.m. EDT, 2 p.m. BST, 6:30 p.m. IST During [...]

John Linkous is the founder and CEO of Phalanx Security, based out of Baltimore in the US. He has a long track record as an expert on cyber crime so in this edition of the podcast we continued explori [...]

Peter Zaitsev is the founder and CEO of Percona, based in North Carolina in the US. Percona designs, supports, and advises on databases. They help companies manage data and keep it safe. This episode [...]

The shift in workforce management models is never-ending. Just when human resource professionals seem to have everything cased, a new trend emerges.  This has been a challenge for contact center opera [...]

Alistair Niederer is the CEO of Egeria Insights, a recently formed company launched by the Resolver Group, the leading complaint and dispute resolution organisation in the UK with experience of managi [...]

With the massive size of the public cloud market, it’s reasonable to assume that there’s plenty of pie for each the top three vendors –Amazon Web Services (AWS), Google Cloud Platform (GCP), and Micro [...]

Innovation to some is about the lightbulb moment – that idea that pops into your head which is simple, but elegant, and will transform everything. To others, innovation equates only to technology. Und [...]

Enterprise spend on digital initiatives is significant and rising quickly – we anticipate an increase of 20-30% in digital spend over the next one to two years. But money doesn’t necessarily buy succe [...]

Everest Group today released its evaluation of 22 leading robotic process automation (RPA) technology vendors, a report designed to assist the growing number of enterprises, global in-house centers (G [...]

Once considered to be just the call centre in the basement, managing the interactions between a brand and their customers has become a highly specialized discipline with several global suppliers manag [...]

Outsourcing Center

Data is at the epicenter of the transformation of U.S. healthcare to a consumer-centric ecosystem, primarily due to the multitude of participants who want to view what they need, when they need it, vi [...]

Acquisition will enhance EY’s ability to quickly and efficiently deliver critical cybersecurity services EY has announced the Mycroft team, a leading provider of cloud-based identity-as-a-service (IDa [...]

A successful digitalization strategy is critical to insurance firms’ survival. This white paper examines effective strategies for overcoming internal obstacles to digital transformation and the crucia [...]

How healthcare providers are cutting costs and improving patient care by integrating IMS, Compliance, Business Intelligence and Mobility solutions According to Gartner, the pace and magnitude of IT-en [...]

There will be valuable insights shared by a former COO and a current CIO on such topics as: Value Based Purchasing Population Management Building a Cost Effective IT Infrastructure Patient Safety Unde [...]

Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in their outsourcing agreements. It is based on 100 in-depth interviews with [...]

The role of the CFO has been transformed with today’s top finance executives managing a broad set of responsibilities that span financial and strategic decision making. According to numerous surveys o [...]

Although 80% of companies place a lot of emphasis on capturing early payment discounts, research shows that only 27% are able to capture all the discounts available, for various reasons such as: Compa [...]

Customers are telling you exactly how to win and keep them. They share their data willingly, in exchange for a great brand experience. It’s up to savvy customer experience teams to make use of that da [...]

How can CPOs effectively make the right choices in selecting a solution that supports multiple geographies, languages, and aptly balance strategic big-picture directives with tactical resilience in pr [...]

Information Industry Headlines

Anthea Stratigos – February 23, 2017 The world is all atwitter, lit up about an odd year at Uber, which didn’t turn out to be so odd by Silicon Valley standards. The bro-culture persists. How ironic, [...]

Anthea Stratigos – February 21, 2017 While we keep hearing about diversity, inclusion, and the need for greater representation at the top in corporations, our industry’s leadership, by far, is not put [...]

Anthea Stratigos – February 15, 2017 Many moons ago, as we tracked how marketers’ spending moved away from advertising and into direct-to-consumer or direct-to-professional activity, we remarked that [...]

Anthea Stratigos – February 7, 2017 Forget March madness. It’s all about AI and machine learning. Remember, anyone? How about portal? Or Web 2.0? How about convergence? Coming down from Outsel [...]

Anthea Stratigos – February 3, 2017 Heading home from Outsell’s DataMoney … Wow, what an amazing experience. Thanks to all for making it a success. We can’t wait to see you next year. Sign-ups are alr [...]

Anthea Stratigos – February 1, 2017 Two headlines this week and one comment from an Outsell Leadership Council member, made me wonder why all the hype about products and services for millennials. “I’m [...]

Anthea Stratigos – January 30, 2017 Each year Outsell invests millions in tracking and analyzing information, media, and data industries to help executives and their organizations grow and thrive. Whe [...]

Anthea Stratigos – January 24, 2017 Let me start this out with the proviso that I don’t like to use phrases like “the media.” It paints an entire set of professionals and businesses with a single brus [...]

Anthea Stratigos – January 23, 2017 The old adage “where there is a will, there is a way” reminds me of Outsell’s experience with the information industry: where there is a subject, there is informati [...]

Anthea Stratigos – January 18, 2017 We love Medium, and it’s too bad it’s become caught in business-model crosshairs. Valued at $600 million less than a year ago, it laid off one-third of its workforc [...]

Anthea Stratigos – January 17, 2017 Wow! Nothing like bullish moves to set the stage for a fast-start to 2017. Gartner became the pace car for what’s ahead by announcing its $2.6 billion acquisition o [...]

Anthea Stratigos – December 21, 2016 How pleased we are that Outsell is once again ahead of its time, picking a brand color several years ago that is this year’s Pantone Color of the Year! Greenery, I [...]

Anthea Stratigos – December 21, 2016 Important Details Before we button up the year, check our list twice, and head out for the holidays, we’ve reviewed the most significant headlines of 2016 and what [...]

Anthea Stratigos – November 28, 2016 Sharing the love from the cards and letters (albeit by email) that came our way after Outsell’s 10th Anniversary Signature Event, co-produced with JEGI. We can’t w [...]

Anthea Stratigos – November 22, 2016 In a week full of stories about fake news, including our Insight written by Outsell’s Barry Parr, and my last blog post about the big losers in the election, the m [...]

News from Kosovo

Analyst Haki Abazi has joined Vetevendosje, announced leader Albin Kurti. (...)

Outgoing Prime Minister Ramush Haradinaj received in a farewell meeting the British Ambassador to Kosovo, Ruairi O'Connell. (...)

Pristina International Airport (PIA) "Adem Jashari" banned 9 workers from entering the airport following Monday's one-hour strike. Regardless, PIA employees went on another two-hour str (...)

Pristina International Airport “Adem Jashari” spokeswoman Valentina Gara announced that the airport management will take legal actions against strikers who disrupt the work process and consequently ca (...)

LDK chairman Isa Mustafa convened his party's second General Council meeting. (...)

Kosovo's outgoing Prime Minister Ramush Haradinaj has commended German Chancellor Angela Merkel’s statement, who said Europe will only be truly united when all the countries of the Western Balkan (...)

Kosovo Democratic Institute (KDI) is due to hold a conference to present the findings of the pilot study on transparency on 27 European capitals, including Pristina. (...)

Outgoing Prime Minister and AAK chairman Ramush Haradinaj has announced he will be meeting with Nisma's leader Fatmir Limaj during the day. (...)

Chairman of the Alliance for the Future of Kosovo (AAK) Ramush Haradinaj and chairman of the Social Democratic Party (PSD) Shpend Ahmeti officially signed the pre-election coalition agreement. (...)

A 12-member Kosovo Security Force (KSF) contingent has been participating in the "Combined Resolve XII" field exercise since August 9 at the US Army Europe (USAREUR) base in Germany. (...)

LDK chairman Isa Mustafa is holding a meeting with NISMA’s chairman Fatmir Limaj and Minister of Trade and Industry Endrit Shala at one of Pristina’s restaurants. (...)

PSD leader Shpend Ahmeti believes the early elections will be held on October 6. (...)

After the meeting between Shpend Ahmeti (PSD) and Isa Mustafa (LDK), Ahmeti declared that PSD shares similar pre-election coalition stances with AAK and believes to meet AAK’s head Ramush Haradinaj du (...)

Meeting with father of hero Ilir Konushevci, outgoing Prime Minister Ramush Haradinaj said Kosovo will forever know how to appreciate the greatness of the work of its sons, who have fallen to honor th (...)

LDK's leader Isa Mustafa and PSD's leader Shpend Ahmeti have been seen having a private meeting in one of Pristina's restaurants, just days before the session on Kosovo Assembly’s disso (...)

Economic News

“Trade war” between Kosovo and North Macedonia prompted North Macedonia’s Minister of Economy Kreshnik Bekteshi to come in Kosovo to request the revocation of the measures imposed days earlier by Koso (...)

Minister of Trade and Industry Endrit Shala has imposed reciprocal measures to honey and potatoes of North Macedonia as the latter has already imposed such tariffs to products of the Republic of Kosov (...)

Municipality of Malisheva is continuing to hold public hearings in the process of drafting the 2020-2022 budget, with special focus on the 2020 budget. (...)

Minister of Economic Growth, Valdrin Lluka, has welcomed in a meeting the Ambassador of Czech Republic in Kosovo, Pavel Bílek and discussed about the political events in Kosovo and other economical p (...)

The Parliamentary Investigation Committee regarding current situation in PTK and Vala has discussed about the manner work will proceed after the situation created regarding the dissolution of Kosovo A (...)

Sejdi Hoxha has resigned from the position of executive director of the public enterprise Kosovo Post. He declared the reasons for his resignation are political and academic activities. (...)

Chamber of Doing Business in Kosovo will hold today a press conference. (...)

Minister of Trade, Rasil Lajiç has declared for the “Novosti” newspaper that in the 8 month period during which the tax has been implemented, Serbia has lost 260 million euros. (...)

The customers of Prince Caffe from now on have the opportunity to find all Prince Caffe products at Shell stations in Kosovo. (...)

The Telecommunications Regulatory Authority (TRA) has renewed IPKO and Kosovo Telecom for 20 more years. (...)

The Organization responsible for oil trading, oil derivations, gases and lubrication has opposed the decision of minister of Trade and Industry, Endrit Shala, which requires them to clean the tanks ev (...)

According to Ifo Institute, a small number of German enterprises are planning on hiring new staff. (...)

World Bank is preparing to start a new project in Kosovo that with improve water supply for areas of Morava and Binça rivers of eastern Kosovo which is the driest area in Kosovo with the lowest annual (...)

Leaders of worker trade union in Telecom have warned that starting from today they will enter the general strike in order to prevent the new contract signing with ‘’Z-Mobile’’, wherein they will also (...)

Pristina will open a fair of handicrafts, folk costumes and traditional foods, as part of the "Days of Diaspora" activities. (...)