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Professional Outsourcing

Strategy is a much abused word in management, having a longer pedigree of hype than say… artificial intelligence. Strategy seeks to answer three fundamental questions for the organization: where are w [...]

What have you done today to reduce poverty? Perhaps it’s not a question that is frequently asked, but when you consider that quality employment is one of the most effective, lasting ways to reduce pov [...]

60-minute webinar to be held on Thursday, October 17, 2019 | 9 a.m. CDT, 10 a.m. EDT, 3 p.m. BST, 7:30 p.m. IST Despite decades of outsourcing experience, pricing models continue to be input-based, le [...]

Nicola Collister is the group COO at Woven, based in the north west of England. Woven is a customer service company that aims to focus on value creation rather than just cost reduction – as we know th [...]

The world’s leading research and advisory company, Gartner, can’t be wrong. Their research suggests 64% of consumers find the customer experience to be more important than price when it comes to brand [...]

Over the term of an outsourced contract, the service provider could incur changes in the delivery cost, most often as a result of wage inflation within various delivery locations. The Cost of Living A [...]

Sarah Burnett shares common questions that enterprises ask about automation. To answer these questions Everest Group analysts have created a playbook focused on intelligent document processing. Click [...]

Mark Angus is the CEO and Managing Editor of Knowledge Executive based in Johannesburg, South Africa. Knowledge Executive recently conducted research on behalf of the CX Blockchain Institute – feature [...]

ABBYY, a global leader in Digital IQ for the enterprise, has been selected by Costain, the smart infrastructure solutions company, as the chosen technology partner for its finance digitisation strateg [...]

A global CX Blockchain Market Intelligence Report commissioned by The CX Blockchain Institute and compiled by specialist research firm Knowledge Executive, takes an in-depth look at this massively dis [...]

Outsourcing Center

Data is at the epicenter of the transformation of U.S. healthcare to a consumer-centric ecosystem, primarily due to the multitude of participants who want to view what they need, when they need it, vi [...]

Acquisition will enhance EY’s ability to quickly and efficiently deliver critical cybersecurity services EY has announced the Mycroft team, a leading provider of cloud-based identity-as-a-service (IDa [...]

A successful digitalization strategy is critical to insurance firms’ survival. This white paper examines effective strategies for overcoming internal obstacles to digital transformation and the crucia [...]

How healthcare providers are cutting costs and improving patient care by integrating IMS, Compliance, Business Intelligence and Mobility solutions According to Gartner, the pace and magnitude of IT-en [...]

There will be valuable insights shared by a former COO and a current CIO on such topics as: Value Based Purchasing Population Management Building a Cost Effective IT Infrastructure Patient Safety Unde [...]

Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in their outsourcing agreements. It is based on 100 in-depth interviews with [...]

The role of the CFO has been transformed with today’s top finance executives managing a broad set of responsibilities that span financial and strategic decision making. According to numerous surveys o [...]

Although 80% of companies place a lot of emphasis on capturing early payment discounts, research shows that only 27% are able to capture all the discounts available, for various reasons such as: Compa [...]

Customers are telling you exactly how to win and keep them. They share their data willingly, in exchange for a great brand experience. It’s up to savvy customer experience teams to make use of that da [...]

How can CPOs effectively make the right choices in selecting a solution that supports multiple geographies, languages, and aptly balance strategic big-picture directives with tactical resilience in pr [...]

Information Industry Headlines

Anthea Stratigos – February 23, 2017 The world is all atwitter, lit up about an odd year at Uber, which didn’t turn out to be so odd by Silicon Valley standards. The bro-culture persists. How ironic, [...]

Anthea Stratigos – February 21, 2017 While we keep hearing about diversity, inclusion, and the need for greater representation at the top in corporations, our industry’s leadership, by far, is not put [...]

Anthea Stratigos – February 15, 2017 Many moons ago, as we tracked how marketers’ spending moved away from advertising and into direct-to-consumer or direct-to-professional activity, we remarked that [...]

Anthea Stratigos – February 7, 2017 Forget March madness. It’s all about AI and machine learning. Remember dot.com, anyone? How about portal? Or Web 2.0? How about convergence? Coming down from Outsel [...]

Anthea Stratigos – February 3, 2017 Heading home from Outsell’s DataMoney … Wow, what an amazing experience. Thanks to all for making it a success. We can’t wait to see you next year. Sign-ups are alr [...]

Anthea Stratigos – February 1, 2017 Two headlines this week and one comment from an Outsell Leadership Council member, made me wonder why all the hype about products and services for millennials. “I’m [...]

Anthea Stratigos – January 30, 2017 Each year Outsell invests millions in tracking and analyzing information, media, and data industries to help executives and their organizations grow and thrive. Whe [...]

Anthea Stratigos – January 24, 2017 Let me start this out with the proviso that I don’t like to use phrases like “the media.” It paints an entire set of professionals and businesses with a single brus [...]

Anthea Stratigos – January 23, 2017 The old adage “where there is a will, there is a way” reminds me of Outsell’s experience with the information industry: where there is a subject, there is informati [...]

Anthea Stratigos – January 18, 2017 We love Medium, and it’s too bad it’s become caught in business-model crosshairs. Valued at $600 million less than a year ago, it laid off one-third of its workforc [...]

Anthea Stratigos – January 17, 2017 Wow! Nothing like bullish moves to set the stage for a fast-start to 2017. Gartner became the pace car for what’s ahead by announcing its $2.6 billion acquisition o [...]

Anthea Stratigos – December 21, 2016 How pleased we are that Outsell is once again ahead of its time, picking a brand color several years ago that is this year’s Pantone Color of the Year! Greenery, I [...]

Anthea Stratigos – December 21, 2016 Important Details Before we button up the year, check our list twice, and head out for the holidays, we’ve reviewed the most significant headlines of 2016 and what [...]

Anthea Stratigos – November 28, 2016 Sharing the love from the cards and letters (albeit by email) that came our way after Outsell’s 10th Anniversary Signature Event, co-produced with JEGI. We can’t w [...]

Anthea Stratigos – November 22, 2016 In a week full of stories about fake news, including our Insight written by Outsell’s Barry Parr, and my last blog post about the big losers in the election, the m [...]

News from Kosovo

The Specialist Chambers have sent an invitation to the former KLA fighter, Nuredin Ibishi - Leka. (...)

VV-LDK working groups will meet today to continue talks. (...)

On the occasion of the European Union Day against Trafficking in Human Beings, and at the same time the launch of the Anti-Trafficking Campaign, the Ministry of Internal Affairs holds a press conferen (...)

Kosovo President, Hashim Thaçi, awarded today the Commander of the KFOR Multinational Specialized Unit, Colonel Ruggiero Capodivento from Italy, for his role in the strengthening of security and rule (...)

UP students will have the opportunity to attend new Italian language courses, while for facilitating language learning even Italian movies will be screened. (...)

The final expertise report of Astrit Dehari’s suspicious death has arrived in Kosovo from the Lausanne Institute, Switzerland. (...)

The CEC decided to send results from 530 polling stations for a recount due to shortcomings in the counting process. (...)

This morning the Countess of Wessex met the President of the Republic of Kosovo, Hashim Thaçi. (...)

French Ambassador to Kosovo, Marie-Christine Butel will award to the writer and journalist, Nerimane Kamberi the Order of Academic Palms, as part of her remarkable contribution throughout her professi (...)

The publication of voting results by mail has been completed at the Counting and Results Center. (...)

Kosovo President, Hashim Thaçi, hosted in a farewell meeting the Acting Head of the EULEX Mission, Bernd Thran, and thanked him for the excellent cooperation with Kosovo institutions. (...)

VV’s leader, Albin Kurti met today with Acting Minister for Regional Development, Rasim Demir, who also represents the VAKAT coalition. (...)

The amount of total debt that the state of Serbia owes to contributing pensioners of Kosovo reaches €2 billion 800 thousand . Withal, Serbia is not respecting the agreements reached during the dialogu (...)

On the occasion of World Standards Day, Acting Deputy Minister at Ministry of Trade and Industry, Bekim Jupa said that the demands for standards are increasing year by year. According to him, Kosovo s (...)

The Municipal Assembly of Vushtrri decided to approve the companies’ request “Emona”, “Conex Trade” and “ Onnorsa” for long-term use with compensation of land owned by the municipality, for the realiz (...)

Economic News

As part of the awareness campaign for people with disabilities employment, today was held “Career Fair: meeting of employers with job seekers”. (...)

As part of the awareness campaign for people with disabilities employment, today in Prishtina a Career Fair will be held: a meeting between employers and job seekers. (...)

The Kosovo Chamber of Commerce is very concerned that the export of live fish originating from Kosovo to Northern Macedonia is still impeded, and urges the minister of Trade and Industry of Kosovo, En (...)

Kosovo continues to rank high in World’s Bank Doing Business Measures for 2019. Higher than Kosovo in the region remains only Northern Macedonia. (...)

Under the patronage of Kosovo President, Hashim Thaçi, will be held the International Forum for Youth and Green Jobs. (...)

Acting minister of Economic Development Valdrin LLuka met the new ambassador of France, Marie Christine Butel and informed her about economic developments, progress of French projects in Kosova and in (...)

A delegation of Tax Administration of Kosova made up of General Director of TAK, Ilir Murtezaj and his collaborators are staying for an official visit in Customs and Revenue Agency of England with the (...)

The predictable legislative and regulatory environment, the functioning of a market economy, the equal treatment of all businesses and the fight against the informal economy should be the key prioriti (...)

The Acting Minister of Economic Development, Valdrin Lluka, visited “Trepca” where he closely saw the hard work of the miners. (...)

NLB Bank today introduced the newest product in the Kosovo banking market, "NLB Pay - Digital Wallet", a mobile application that supports all Mastercard brand cards. (...)

NLB Bank introduced the newest product in the Kosovo banking market, "NLB Pay - Digital Wallet", a mobile application that supports all Mastercard brand cards. (...)

The Kosovo Agency of Statistics (KAS) released today the results of the Labor Force Survey for the second trimester 2019, which covered 449 census regions in Kosovo, surveying 3,917 households, select (...)

The Government of Kosovo and that of Albania are expected to address the demand of border area residents to create facilities for the movement of goods on both sides of the state. (...)

Acting Deputy Prime Ministe and head of the Social Democratic Initiative Fatmir Limaj, said that Kosovo does not develop with words, but with concrete actions that are a prerequisite for business deve (...)

Kosovo Customs has reached a new record in revenue collection. (...)