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Professional Outsourcing

Nothing remains static.  In life as well as business, the cliché holds.  No matter the sector, the ability of an enterprise to pivot to meet the needs of its consumers or clients is the difference bet [...]

The 8th April saw Ryan Strategic Advisory along with the CX Outsoucers team and a great line-up of global thought leaders announcing the outcome of the Annual Front Office BPO Omnibus Survey, 2021 Mos [...]

Technology vendors emerged as true strategic partners to enterprises during COVID-19 in terms of helping them navigate the pandemic’s impact. These partnerships increased overall satisfaction levels b [...]

When the first lockdown started last year all non-essential retail stores were closed. Most of these companies had to start developing a more robust e-commerce presence, either by pumping much more ti [...]

There are hundreds of BPO positions waiting to be filled in the Western Cape, however, there is a vast lack of work-ready candidates. To bridge this gap, we partnered with e-learning centre Futur-Ed t [...]

In my last article I explored the complex evolution of managing customer service and the broader customer experience (CX). From the halcyon days of a contact centre in the basement taking calls during [...]

It is with great pride that today we announce Intelligent Sourcing is the new home of UK & Ireland Impact Sourcing Chapter.  Working directly with our colleagues at BPESA and IAOP we are delighted [...]

Is the serious matter of AI ethics being treated as nothing more than ‘flavour of the month’ by our businesses and media outlets? The AI technologies fueling the rise of data-driven businesses are lit [...]

A long time ago there was an outsourcing blog called ‘Horses for Sources’ managed by Phil Fersht. Eventually Phil used the momentum behind this blog to create HFS Research, now one of the leading anal [...]

By David Frydlinger, Kate Vitasek, Jim Bergman, and Tim Cummins Contracting in the New Economy is a book about the why, what, when and how of relational contracting can boost trust and collaboration i [...]

Outsourcing Center

17 March 2020: Deloitte Cybersecurity announced that the founders and 50 team members of leading Australian security architecture specialists, Zimbani, will join the firm from April. By combining Zimb [...]

Ben Trowbridge, EY Global Cybersecurity Managed Services Leader was awarded the 2019 Innovator of the year award.  Now in its third year, the CIO/CTO Awards program honors chief information officers, [...]

October 21, 2015 – Los Angeles, California — International Association of Outsourcing Professionals (IAOP), the premiere global outsourcing association has inducted Avasant Managing Partner – Europe, [...]

Data is at the epicenter of the transformation of U.S. healthcare to a consumer-centric ecosystem, primarily due to the multitude of participants who want to view what they need, when they need it, vi [...]

“The mandates to improve care, advance quality and share information, combined with the constant pressure to reduce costs within the healthcare ecosystem, demand far greater collaboration and coordina [...]

NTT DATA Inc., a leading IT services provider, and FlexTech, a leading healthcare information technology consulting company, together announced a strategic partnership that will leverage their ‘Best i [...]

Acquisition will enhance EY’s ability to quickly and efficiently deliver critical cybersecurity services EY has announced the Mycroft team, a leading provider of cloud-based identity-as-a-service (IDa [...]

A successful digitalization strategy is critical to insurance firms’ survival. This white paper examines effective strategies for overcoming internal obstacles to digital transformation and the crucia [...]

The rich and long history of outsourcing—now around 200 years if you consider outsourcing for agriculture, manufacturing, accounting and now medical opinion—has evolved to be a more complex process ov [...]

The Jefferson Project at Lake George, one of the most ambitious research projects to deploy Big Data and analytics technology to manage and protect a body of fresh water, is entering a new phase in wh [...]

Information Industry Headlines

Anthea Stratigos – February 23, 2017 The world is all atwitter, lit up about an odd year at Uber, which didn’t turn out to be so odd by Silicon Valley standards. The bro-culture persists. How ironic, [...]

Anthea Stratigos – February 21, 2017 While we keep hearing about diversity, inclusion, and the need for greater representation at the top in corporations, our industry’s leadership, by far, is not put [...]

Anthea Stratigos – February 15, 2017 Many moons ago, as we tracked how marketers’ spending moved away from advertising and into direct-to-consumer or direct-to-professional activity, we remarked that [...]

Anthea Stratigos – February 7, 2017 Forget March madness. It’s all about AI and machine learning. Remember dot.com, anyone? How about portal? Or Web 2.0? How about convergence? Coming down from Outsel [...]

Anthea Stratigos – February 3, 2017 Heading home from Outsell’s DataMoney … Wow, what an amazing experience. Thanks to all for making it a success. We can’t wait to see you next year. Sign-ups are alr [...]

Anthea Stratigos – February 1, 2017 Two headlines this week and one comment from an Outsell Leadership Council member, made me wonder why all the hype about products and services for millennials. “I’m [...]

Anthea Stratigos – January 30, 2017 Each year Outsell invests millions in tracking and analyzing information, media, and data industries to help executives and their organizations grow and thrive. Whe [...]

Anthea Stratigos – January 24, 2017 Let me start this out with the proviso that I don’t like to use phrases like “the media.” It paints an entire set of professionals and businesses with a single brus [...]

Anthea Stratigos – January 23, 2017 The old adage “where there is a will, there is a way” reminds me of Outsell’s experience with the information industry: where there is a subject, there is informati [...]

Anthea Stratigos – January 18, 2017 We love Medium, and it’s too bad it’s become caught in business-model crosshairs. Valued at $600 million less than a year ago, it laid off one-third of its workforc [...]

Anthea Stratigos – January 17, 2017 Wow! Nothing like bullish moves to set the stage for a fast-start to 2017. Gartner became the pace car for what’s ahead by announcing its $2.6 billion acquisition o [...]

Anthea Stratigos – December 21, 2016 How pleased we are that Outsell is once again ahead of its time, picking a brand color several years ago that is this year’s Pantone Color of the Year! Greenery, I [...]

Anthea Stratigos – December 21, 2016 Important Details Before we button up the year, check our list twice, and head out for the holidays, we’ve reviewed the most significant headlines of 2016 and what [...]

Anthea Stratigos – November 28, 2016 Sharing the love from the cards and letters (albeit by email) that came our way after Outsell’s 10th Anniversary Signature Event, co-produced with JEGI. We can’t w [...]

Anthea Stratigos – November 22, 2016 In a week full of stories about fake news, including our Insight written by Outsell’s Barry Parr, and my last blog post about the big losers in the election, the m [...]

News from Kosovo

ICITAP Attaché at the US Embassy in Kosovo Kimberly Riffe together with Shqipe Durguti, ICITAP Local Coordinator for PIK, met today with the Chief Executive Officer of the Police Inspectorate of Kosov (...)

The Minister of Internal Affairs, Xhelal Sveçla received today in an introductory meeting the Ambassador of Hungary to Kosovo, Jozsef Bencze. On this occasion, Ambassador Bencze congratulated Minister (...)

The Tourism Union of Kosovo in cooperation with the Ministry of Industry, Entrepreneurship and Trade, has published today the research on the impact of the COVID-19 pandemic on the tourism sector in o (...)

The messages of the US President, Joe Biden in the letter sent to the President, Vjosa Osmani, are being considered positive for the country. The close relationship between the two countries, the requ (...)

The President of Kosovo, Vjosa Osmani, received today the British Ambassador to Prishtina, Nicholas Abbott, who congratulated her on her appointment and expressed the expectation that institutional st (...)

The Minister of Justice, Albulena Haxhiu, said that she believes that the governing program will be finalized by Friday, and will be sent to the government cabinet. The Group for Legal and Political S (...)

The people with chronic diseases aged 75-79 years will continue to be vaccinated until April 22 in the “October 1” hall, in Prishtina. The vaccination of health personnel, patients on dialysis and the (...)

During the last 24 hours, in the Laboratory of Molecular Microbiology in NIPHK and private laboratories with RT-PCR method, as well as public and private laboratories with RAT method, were tested a to (...)

The Prime Minister of the Republic of Kosovo, Albin Kurti, has received a congratulatory letter from the Deputy Mayor of Bujanovc, Shqiprim Musliu. Musliu, in the letter sent to the Prime Minister Kur (...)

The request of the Prime Minister Albin Kurti for stopping the privatization process by the Privatization Agency of Kosovo (PAK) has provoked a debate today in the Assembly of Kosovo between the MPs o (...)

Economic News

ICITAP Attaché at the US Embassy in Kosovo Kimberly Riffe together with Shqipe Durguti, ICITAP Local Coordinator for PIK, met today with the Chief Executive Officer of the Police Inspectorate of Kosov (...)

The Minister of Internal Affairs, Xhelal Sveçla received today in an introductory meeting the Ambassador of Hungary to Kosovo, Jozsef Bencze. On this occasion, Ambassador Bencze congratulated Minister (...)

The Tourism Union of Kosovo in cooperation with the Ministry of Industry, Entrepreneurship and Trade, has published today the research on the impact of the COVID-19 pandemic on the tourism sector in o (...)

The messages of the US President, Joe Biden in the letter sent to the President, Vjosa Osmani, are being considered positive for the country. The close relationship between the two countries, the requ (...)

The President of Kosovo, Vjosa Osmani, received today the British Ambassador to Prishtina, Nicholas Abbott, who congratulated her on her appointment and expressed the expectation that institutional st (...)

The Minister of Justice, Albulena Haxhiu, said that she believes that the governing program will be finalized by Friday, and will be sent to the government cabinet. The Group for Legal and Political S (...)

The people with chronic diseases aged 75-79 years will continue to be vaccinated until April 22 in the “October 1” hall, in Prishtina. The vaccination of health personnel, patients on dialysis and the (...)

During the last 24 hours, in the Laboratory of Molecular Microbiology in NIPHK and private laboratories with RT-PCR method, as well as public and private laboratories with RAT method, were tested a to (...)

The Prime Minister of the Republic of Kosovo, Albin Kurti, has received a congratulatory letter from the Deputy Mayor of Bujanovc, Shqiprim Musliu. Musliu, in the letter sent to the Prime Minister Kur (...)

The request of the Prime Minister Albin Kurti for stopping the privatization process by the Privatization Agency of Kosovo (PAK) has provoked a debate today in the Assembly of Kosovo between the MPs o (...)