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Professional Outsourcing

IAOP Atlanta Chapter presents: Outsourcing in Today’s Context: A Global Conversation Continues Webinar | February 10 | 11:00 AM ET Two years ago, we assembled an international panel of outsourcing pra [...]

TTEC Holdings, Inc. (NASDAQ: TTEC) a leading global customer experience services provider focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe [...]

BPOs are in the human workforce management business. You may bill against your agents’ time, but what you’re really selling is people – skills, languages, empathy, industry knowledge, process knowledg [...]

By 2025, customer experience will overtake product and price as a key brand differentiator. This creates a whole new set of challenges as well as opportunities for businesses, especially within contac [...]

“When I use a word,’ Humpty Dumpty said in rather a scornful tone, ‘it means just what I choose it to mean — neither more nor less.’ – Lewis Carroll, Alice In Wonderland. In Lewis Carroll’s Alice In W [...]

The Recruitment Process Outsourcing (RPO) market is rocking, with a vibrant service provider landscape, an enviable number of successful use cases, and increasing leverage of next-generation technolog [...]

Peter Ryan is the principal analyst at Ryan Strategic Advisory, based in Montreal Canada. Peter is well-known globally as a leading expert on CX and he is almost always on the road visiting companies [...]

South African outsourcing specialists, CallForce, have garnered two prestigious accolades at the annual BPESA Global Business Services (GBS) Investor Conference and Awards that took place in Durban fr [...]

The United States economy continues to chug along, and unemployment is at the lowest rate it’s been in half a century. When it comes to the business process outsourcing (BPO) industry specifically, in [...]

Customer experience is a tool available to the smaller player as well as the larger enterprise – if only they’d use it, says Jacyn Heavens, founder of Epos Now in this interview with Near Futurist Guy [...]

Outsourcing Center

Data is at the epicenter of the transformation of U.S. healthcare to a consumer-centric ecosystem, primarily due to the multitude of participants who want to view what they need, when they need it, vi [...]

Acquisition will enhance EY’s ability to quickly and efficiently deliver critical cybersecurity services EY has announced the Mycroft team, a leading provider of cloud-based identity-as-a-service (IDa [...]

A successful digitalization strategy is critical to insurance firms’ survival. This white paper examines effective strategies for overcoming internal obstacles to digital transformation and the crucia [...]

How healthcare providers are cutting costs and improving patient care by integrating IMS, Compliance, Business Intelligence and Mobility solutions According to Gartner, the pace and magnitude of IT-en [...]

There will be valuable insights shared by a former COO and a current CIO on such topics as: Value Based Purchasing Population Management Building a Cost Effective IT Infrastructure Patient Safety Unde [...]

Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in their outsourcing agreements. It is based on 100 in-depth interviews with [...]

The role of the CFO has been transformed with today’s top finance executives managing a broad set of responsibilities that span financial and strategic decision making. According to numerous surveys o [...]

Although 80% of companies place a lot of emphasis on capturing early payment discounts, research shows that only 27% are able to capture all the discounts available, for various reasons such as: Compa [...]

Customers are telling you exactly how to win and keep them. They share their data willingly, in exchange for a great brand experience. It’s up to savvy customer experience teams to make use of that da [...]

How can CPOs effectively make the right choices in selecting a solution that supports multiple geographies, languages, and aptly balance strategic big-picture directives with tactical resilience in pr [...]

Information Industry Headlines

Anthea Stratigos – February 23, 2017 The world is all atwitter, lit up about an odd year at Uber, which didn’t turn out to be so odd by Silicon Valley standards. The bro-culture persists. How ironic, [...]

Anthea Stratigos – February 21, 2017 While we keep hearing about diversity, inclusion, and the need for greater representation at the top in corporations, our industry’s leadership, by far, is not put [...]

Anthea Stratigos – February 15, 2017 Many moons ago, as we tracked how marketers’ spending moved away from advertising and into direct-to-consumer or direct-to-professional activity, we remarked that [...]

Anthea Stratigos – February 7, 2017 Forget March madness. It’s all about AI and machine learning. Remember dot.com, anyone? How about portal? Or Web 2.0? How about convergence? Coming down from Outsel [...]

Anthea Stratigos – February 3, 2017 Heading home from Outsell’s DataMoney … Wow, what an amazing experience. Thanks to all for making it a success. We can’t wait to see you next year. Sign-ups are alr [...]

Anthea Stratigos – February 1, 2017 Two headlines this week and one comment from an Outsell Leadership Council member, made me wonder why all the hype about products and services for millennials. “I’m [...]

Anthea Stratigos – January 30, 2017 Each year Outsell invests millions in tracking and analyzing information, media, and data industries to help executives and their organizations grow and thrive. Whe [...]

Anthea Stratigos – January 24, 2017 Let me start this out with the proviso that I don’t like to use phrases like “the media.” It paints an entire set of professionals and businesses with a single brus [...]

Anthea Stratigos – January 23, 2017 The old adage “where there is a will, there is a way” reminds me of Outsell’s experience with the information industry: where there is a subject, there is informati [...]

Anthea Stratigos – January 18, 2017 We love Medium, and it’s too bad it’s become caught in business-model crosshairs. Valued at $600 million less than a year ago, it laid off one-third of its workforc [...]

Anthea Stratigos – January 17, 2017 Wow! Nothing like bullish moves to set the stage for a fast-start to 2017. Gartner became the pace car for what’s ahead by announcing its $2.6 billion acquisition o [...]

Anthea Stratigos – December 21, 2016 How pleased we are that Outsell is once again ahead of its time, picking a brand color several years ago that is this year’s Pantone Color of the Year! Greenery, I [...]

Anthea Stratigos – December 21, 2016 Important Details Before we button up the year, check our list twice, and head out for the holidays, we’ve reviewed the most significant headlines of 2016 and what [...]

Anthea Stratigos – November 28, 2016 Sharing the love from the cards and letters (albeit by email) that came our way after Outsell’s 10th Anniversary Signature Event, co-produced with JEGI. We can’t w [...]

Anthea Stratigos – November 22, 2016 In a week full of stories about fake news, including our Insight written by Outsell’s Barry Parr, and my last blog post about the big losers in the election, the m [...]

News from Kosovo

High Representative of the Union for Foreign Affairs and Security Policy, Josep Borrell will pay a visit to Kosovo and Serbia during this week. (...)

The deputy-chairman of the LDK, Agim Veliu said that they will not give up over the post of Parliament Speaker. (...)

The leader of LDK, Isa Mustafa has told the media that he will have a meeting with the leader of Vetevendosje, Albin Kurti, but the time has not yet been set. (...)

The Incumbent PM, Ramush Haradinaj considered as positive signs two recently-achieved agreements with Serbia that will restore air and railway traffic between the two countries and such deals do not d (...)

Representatives of the institutions of the Republic of Kosovo met their Serbian counterparts at the US Embassy in Berlin to discuss the possibility of an agreement that would resume railway services b (...)

Kosovo President, Hashim Thaci used the International Holocaust Remembrance Day to say that Serbia still denies the crimes that caused the Balkan Holocaust in Bosnia and Kosovo. (...)

Acting Minister of Infrastructure and Transport, Pal Lekaj, authorized MIT representatives to be part of negotiations on a possible railway agreement with Serbia. (...)

The leader of Vetevendosje, Albin Kurti, commemorated the pain and horror of what he called the Holocaust of Jews, wishing never to experience such tragic events, neither by Jews nor by any other peop (...)

The ultimatum of Democratic Party of Kosovo for Vetevendosje over the formation of a coalition government has expired. (...)

Newly elected Vetëvendosje MP, Albulena Haxhiu said that PDK is trying to tarnish the image of the Speaker of Parliament, Glauk Konjufca. (...)

LDK's vice-president, Vjosa Osmani announced that they will soon meet with the representatives of Vetevendosje to discuss the formation of a coalition government. (...)

The U.S. Deputy Assistant Secretary of State, Jorgan Andrews has visited today the Kosovo Academy for Public Safety. (...)

The Embassy of the United States in Belgrade made a post on Twiter after the visit of Richard Grenell. (...)

The European Union Election Observation Mission (EU EOM) assessed the October 6 early legislative elections in Kosovo as well-administered and transparent, but the counting process identified some pro (...)

Vetevendosje has dismissed the news that the Speaker of Parliament, Glauk Konjufca, will resign today. (...)

Economic News

Delays in government formation process are not only affecting the country's budget, but also causing considerable damage to businesses' confidence. (...)

The Acting Minister of Economic Development, Valdrin Lluka and the Head of the Austrian Development Agency (ADA) office in Kosovo, Gunther Zimmer, have signed the cooperation agreement between the Gov (...)

Kosovo continues to have a negative trade balance in relation to its partners, however after imposing 100% tariff, data show that imports declined in 2019. (...)

Kosovo Manufacturing Club (KMC) holds a roundtable discussion today on the effect of 100% tariff on Serbian and Bosniak products in the country's economy a year after its application. (...)

In the celebration of the 20th anniversary of the establishment of the Tax Administration of Kosovo, President Hashim Thaçi said that 20 years ago the TAK laid the foundation of a structure that enabl (...)

The Chamber of Doing Business in Kosovo welcomes the decision of the Central Bank of Kosovo (CBK) enabling bank customers to make payments through POS terminals at no additional cost. (...)

The political crisis in Kosovo due to the delay of formation of the government has created negative economic effects and was a severe blow to businesses. (...)

Although it is not ruled out for the country to enter into budget crisis, the outgoing government is failing to bring a solution, because it has no legitimacy to submit the draft budget to the Parliam (...)

The Central Bank of the Republic of Kosovo has announced that regarding to the origin of FDI, Germany represents the country from where came the majority of FDI (EUR 53.4 million), followed by Switzer (...)

The Central Bank of the Republic of Kosovo (CBK) announced that the deficit in goods account reached €1.26 billion representing an annual increase of 3.3%. (...)

The Tax Administration of Kosovo has broken the record for the first time since its establishment,with the total revenue collected amounting to € 501, 640,196 million, which compared to the same perio (...)

The Central Bank of the Republic of Kosovo (CBK) has announced that remittances continue to be one of the main revenue pillars for Kosovo. (...)

Tax Administration of Kosovo will continue to contribute to the business environment, focusing on equal treatment of taxpayers, and to cooperate with the American Chamber of Commerce in Kosovo. (...)

The Chamber of Doing Business in Kosovo once again calls on the Governor and the CBK to reduce their account maintenance fees by commercial banks, remove the 5% interest on petty cash and reduce payme (...)

The Central Bank of the Republic of Kosovo will hold today the closing conference of year 2019. (...)